Received Feb 24; Accepted Oct 6. This article has been cited by other articles in PMC.
SCIE Position paper 3: Has service user participation made a difference to social care services? By Sarah Carr Published: March What is this Position paper about? The Social Care Institute for Excellence SCIE wants to bring together a lot of knowledge about social care, so that information on what works best is available to everyone.
This Position paper is about how social care services can be made better by the people who use them - that is, the service users themselves. It brings together the main findings from six reviews that looked at whether service user participation made a difference to changing and improving social care services.
What doesn't this paper cover? While user involvement in research, training and education are important in making a difference to services, they are not covered in this Position paper.
The experiences of carers, supporters and parents will be covered in other work to follow later on. Who organised this research?
SCIE asked people to do reviews on older people, children and young people, people with learning difficulties and disabled people. Introduction The difference that service users can make to social services planning and development is now recognised in government policy.
Service users are taking an active role to improve both health and social care services. But, how much service user participation results in changes and improvements to services can vary. SCIE 's research shows that at the moment there is very little monitoring or evaluation of the difference service user participation is making, although there is quite a lot of information about ways to involve service users.
There is less information about the effects of this participation, so although much is going on, we do not know whether it is leading to a lot of service change, a little service change or no service charge at all. How was this research prepared?
SCIE did not want to duplicate work that was already being done by other people, so it made sure that the new research included work that was already being done. The reviews drew on information about user involvement in England and Wales and relevant information from Northern Ireland and Scotland, dating from to Most of the work looked at statutory and voluntary social care services, with only a little about the independent sector.
There was service user participation at all stages of this research, including representation on the tender board that chose the people who would be doing the reviews. Service users also had a role in researching, writing and assessing the reviews.
What does this research tell us? Although there is a lot going on, there are still some problems. The research also tells us how we can improve things. Users need to get feedback on their participation: This can have a bad effect on how people feel about being involved in participation and the difference they can make.
Change can start with just one person: For example, people who are from black or minority ethnic backgrounds or who are lesbian or gay may not be getting the support they need, and can find it difficult to speak up about it.
Local authorities, such as councils, have official ways to make a complaint to help people to feed back on the quality of services.At its most basic, service user involvement is the active participation of a person with lived experience of mental distress in shaping their personal health plan, based on their.
Service User Involvement and Participation - Service user involvement and participation has become a standard principle in guiding social care planning in order to improve in the developing and delivery of service to meet diverse and complex needs in .
The NHS Service Delivery and Organisation Research and Development Programme (NHS SDO) asked people to review mental health service user participation and user participation in general. Introduction The difference that service users can make to social services planning and development is now recognised in government policy.
Service user involvement and participation has become a standard principle in guiding social care planning in order to improve in the developing and delivery of service to meet diverse and complex needs in a more effective way.
The National Health Service Cancer Plan (Ramsey & Blieszner, ) encourages user involvement in the context of recognizing the quality of cancer services as a national priority. There is a broader emphasis on patient/carer experiences and satisfaction with services.
Service User Involvement and Participation - Service user involvement and participation has become a standard principle in guiding social care planning in order to improve in the developing and delivery of service to meet diverse and complex needs in a more effective way.